Order Completion

The average order takes 14-21 days to be processed, made and ready for shipment. We recommend you allow 3-4 weeks lead time if you are ordering for a special occasion so we have your item safely delivered to you & you can breathe easily before your special event.

Shipping

Once your order has been processed and made, it will be ready to ship to you! We use a range of local and international shippers to ensure your shipping costs are as low as possible. A tracking number will be emailed to you once your items have shipped. You will be required to sign on delivery of your goods so we know they arrived safely into your hands. Import duties & taxes are a way of life in many countries – as our customer, you will be responsible for any taxes & duties associated with the items you have purchased. 

Delivery costs and times are shown below: 

Returns

Change of mind? No problem! LoveIt will provide a refund or credit note for item(s) returned within 14 days provided they are undamaged and returned with the LoveIt label tag still attached. Refunds will be credited via your original payment method as soon as your returned items have been received by us & quality checked . You will receive an email confirming your refund has been processed – your refund should take 5-10 business days depending on your bank. Shipping charges are non-refundable. 

Items should be returned using a traceable tracking method to:

LoveIt, 1801, 18/F, Car Po Building, 18-20 Lyndhurst, Central, Hong Kong. T: +852 2545 2162.

Currency & Payment Methods

All prices are displayed in HKD with a currency conversion tool available. 

We currently accept Visa, MasterCard, American Express and PayPal. Any refunds will be credited to your original payment method and usually takes 5-10 business days depending on your bank. 

Location

Need to try something on? Want to work with a stylist? Visit The Fitting Room where you can buy ready-to-wear pieces and explore styles and fabric options. Alternatively, one of our expert stylists can call or skype you to help with your online order. Call us on +852 2545 2162 or email thegirls@loveit.com.hk.