How long will it take to deliver my order?
The average order takes 14-21 days to be made and have ready for shipping. We use a range of local and international carriers to keep shipping costs as low as possible and a tracking number will be emailed upon shipment. For estimated costs and shipment times, see Terms of Service – Shipping.
Can I request faster order processing time?
Faster order processing time is possible pending the availability of fabrics & resources. If you have an urgent time frame please email or call us with your required dates. There will be an additional fee charged for urgent order processing as your order will be routed to a specific case manager to oversee.
What if I change my mind or my purchase doesn't suit me?
We will happily provide a refund or credit note for the item(s) if they are returned within 14 days undamaged and with original tags. Refunds will be credited to your original payment method and should take 5-10 business days depending on your bank. Shipping charges are non-refundable.
Items should be returned using a traceable tracking method to:
LoveIt, 1801, 18/F, Car Po Building, 18-20 Lyndhurst Terrace, Central, Hong Kong. T: +852 2545 2162.
Which styles should I avoid?
We know a thing or two about the varying body sensitivities we all experience on a daily basis and that’s why our stylists and designers work together to create an extensive style library. Enjoy browsing the full collection or use the pre-set filters to find styles for a specific need eg: tummy coverage. But if in doubt, reach out! Our stylists are always here to help guide your choices.
Which fabrics are right for me?
We have worked with thousands of women of all shapes, sizes, ages and lifestyles. Fabric choice is an important part of the style selection process. The right fabric can make you look & feel slim & beautiful, the wrong fabric can make you look old, fat & frumpy. If you don’t know which fabric is right for you we recommend you visit Real Women – Round Peg, Square Hole which illustrates the visual outcomes of different fabric choices. And of course, you can always seek advice from a LoveIt Stylist. They are here to help.
Do you have a physical store to try on items?
Visiting or live in Hong Kong? You’re in luck. Our flagship store is located at 1/F, Shama Place, 30 Hollywood Road, Central. Here you can buy ready-to-wear pieces, try on our styles & see our fabrics & spend some time with one of the fitting stylists who will record & then send you a list of your favorite styles, fabrics & sizes.
If you’re not in Hong Kong one of our expert stylists can call or skype to help with your online order.
I like a fabric but it's not available for the style I'm ordering
We have curated a great selection of fabrics and colors for each LoveIt style based on our expert knowledge of the finished look. But we love working with customers who explore the boundaries so if you find a style & can’t see an option for a specific fabric that you love please contact us and we will organize it for you.
How do I care for my item(s)?
Simple! Our pieces are wash & wear. A short cold hand wash is all that is required and then lay flat to dry. LoveIt styles are designed for NO ironing. Steam if you must on collars & cuffs otherwise let your natural body heat do the work.