FAQs

What Happens if I change my mind?

We want you to love each and every LoveIt garment you add to your closet – we want you to love wearing it/them for years – so it’s important to us that you love what you get. That’s why we make it easy for you to change your mind at any stage of the order process. Of course, if you are changing fabrics or styles halfway through your order process, the clock starts ticking again, but it’s worth the wait to get it right. 

What happens if it doesn't fit me?

In the event that you love what you have ordered but it doesn’t fit you perfectly – it might be too small, too short etc, you might love the fabric but not the style or vis a vis – you can return it and we will make another one for you. The beauty of LoveIt Made-to-Order is that you never have to “settle” for less than a perfect outcome. 

How long will it take to deliver my order?

Your order will take approximately 3 weeks to be ready to collect or ship. 3 weeks may sound like a long time in a world full of disposable fashion but it’s a very short time to wait for a luxury piece that you are going to love wearing for years. We use a range of local and international carriers to keep shipping costs as low as possible and a tracking number will be emailed upon shipment. For estimated costs and shipment times, see Terms of Service – Shipping.

Can I request faster order processing time?

Faster order processing time is possible pending the availability of fabrics & resources. If you have an urgent time frame please email or call us with your required dates. There will be an additional fee charged for urgent order processing as your order will be routed to a specific case manager to oversee. 

Refunds & Credit Notes

We will happily provide a refund or credit note for item(s) returned within 14 days as long as the item you are returning is unworn & undamaged. Refunds will be credited to your original payment method and may take 5-10 business days depending on your bank. Shipping charges are non-refundable. Please note that if you are returning goods by courier or mail, your refund won’t be processed until the items have been received and quality checked. 

Items should be returned using a traceable tracking method to:

LoveIt, 1801, 18/F, Car Po Building, 18-20 Lyndhurst Terrace, Central, Hong Kong. T: +852 2545 2162.

How Do I Find Styles That Suit Me?

We know a thing or two about the varying body sensitivities we all experience on a daily basis and that’s why our stylists and designers work together to create an extensive style library that covers – well – everything we can think of. If you have a specific requirement eg: tops with sleeves, you can use the search icon next to the shopping cart and type exactly what you are looking for. Alternatively, you can use the pre-set filters to get ideas. But if in doubt, reach out! Our stylists are always here to help guide your choices. 

Which fabrics are right for me?

We have worked with thousands of women of all shapes, sizes, ages, and lifestyles. Fabric choice is an important part of making style choices that will see you drowning in compliments and feeling fabulous. The right fabric can make you look & feel slim & beautiful, the wrong fabric can make you look old, fat & frumpy. If you don’t know which fabric is right for you we recommend you seek advice from a LoveIt Stylist. They are here to help and the help is free. You can see a Stylist at the Fitting Room, or chat with one online. 

Do you have a physical store to try on items?

Visiting or live in Hong Kong? You’re in luck. The LOVEIT FITTING ROOM is located at 1801, 18th Floor, Car Po Bldg, 18-20 Lyndhurst Terrace, Central, Hong Kong. Here you can buy ready-to-wear pieces, try on our styles & see our fabrics & spend some time with one of the fitting stylists who will record & then send you a list of your favorite styles, fabrics & sizes. 

If you’re not in Hong Kong one of our expert stylists can call or skype to help with your online order.

I like a fabric but it's not available for the style I'm ordering

We have curated a great selection of fabrics and colors for each LoveIt style based on our expert knowledge of the finished look. But we love working with customers who explore the boundaries so if you find a style & can’t see an option for a specific fabric that you love please contact us and we will organize it for you. 

What's my size?

The LoveIt Size Guide gives you an international reference of sizes but of course not all size 4 or 14s are the same. EG: You can be a size 10 with big boobs and slim hips or a size 10 with small boobs and wide hips so it’s more important to choose the style that will look amazing on you first, then choose the fabric and then choose the size. If you are unsure, the best thing to do is to create a wish list with the styles, fabrics and approximate sizes you love then email your wish list to customerservice@loveit.com.hk and enjoy working with a trained professional. Creating a “wishlist” is super easy. Select the color and size you think is right and then click on the “add to wishlist” button. If you are sending your wishlist, choose “share” in your wishlist settings. 

How do I care for my item(s)?

Simple! Our pieces are wash & wear. A short cold hand wash is all that is required and then lay flat to dry. LoveIt styles are designed for NO ironing. Steam if you must on collars & cuffs otherwise let your natural body heat do the work. 

Discounts and Sales

Our vision is to create a worldwide community of women over 30 who all love what they see when they look in the mirror. To this end, we work very hard to create flexible pricing that makes wearing luxury fabrics affordable. 

LoveIt Memberships offer women who plan to purchase 3 items or more the opportunity to enjoy a year-long discount. There is a membership plan to suit every budget. The year-long discount is designed to encourage you to purchase what you need, when you need it, rather than making an impulse purchase because something is on ‘sale’. Keep in mind that we would rather you have 3 items that make you look effortlessly beautiful every time you wear them, than 13 items that make you look average. What you see when you look in the mirror sets you up for how you will feel ALL day! Why choose average when you can choose effortless FAB?

Bulk Purchase Discounts offer women who plan to purchase 4 or more of the same item a discount of 20% of all 4 items. This is a great option if you have a favorite LoveIt style that you want in your favorite colors. 

Factory Direct Discounts – from time to time we offer factory direct promotions for standard items Eg: LoveIt Slimline Cardigans. During these promotions you can enjoy up to 50% off. Factory Direct Discount Promotions are by invitation only so you need to be on the Factory Direct Mailing List. Add you name to the list by emailing customerservice@loveit.com.hk

How do I know that I can trust LoveIt Made-to-Order?

The easiest way to decide whether the LoveIt Made-to-Order experience is worth trying is to learn from the shared experiences of others. 

Click here to read reviews on Google

Click here to read “Real Women” profiles

 

Do you have any garments that I can have delivered/shipped immediately?

Customers looking to make an immediate purchase can visit the Fitting Room where new deliveries are received daily and/or shop LoveIt Ready-to-Wear

If you order an item on LoveIt Made-to-Order that is already available in-stock your item will be available for immediate collection/shipping. 

Do you carry 'plus-sizes'?

LoveIt’s published size range is US 0-18. Plus-Size is typically regarded as any size over US 12 and over 50% of the customers we serve are in this size category. Many women over a US 12 are ‘weight’ conscious and quite often this is coupled with feeling frumpy. That’s because many high street stores don’t design for women in larger sizes. If you are purchasing a style that was ‘designed’ for a smaller body only made in larger size, you will quite often find the proportions aren’t correct. And ill-fitting garments will make you look frumpy. The advantage of shopping LoveIt Made-to-Order is that you can select from styles that are designed for your shape, size and proportions and when you see yourself in something that was actually designed for you, you’ll see that you can be plus-size AND look beautiful. 

Over size 18?  Browse our site and/or create and send a Made-to-Order Wish List to customerservice@loveit.com.hk and one of our stylists will contact you directly to help you place an order.

Do you Make Bridal Wear and/or Ball Gowns?

Many customers use LoveIt Made-to-Order for their wedding parties, including bridesmaids, mothers and mothers-in-law. The great opportunity with Made-to-Order is that you can get some advice on styles that suit each of the people in your bridal party. You can then choose different styles in the same fabric and color, or harmonizing colors and fabrics. 

Formal styles available via LoveIt Made-to-Order tend to be simple and classic. Choose LoveIt Couture for elaborate bridal and ball gowns that have heavy beading etc.